Shipping and Delivery Policy

SHIPPING:

COD & ONLINE PRE-PAID

  • We offer shipping for all orders across India.
    Currently, we do not provide international shipping.

ONLINE PRE-PAID ORDERS

  • All the orders below INR 200/- must be PREPAID ORDERS ONLY. Additional shipping charges of INR 70/-.

PAY ON DELIVERY/ CASH ON DELIVERY/ONLINE PREPAID ORDERS

  • Orders exceeding INR 400/- can be placed as COD/POD.
  • A shipping fee of INR 70/- is applicable to orders below INR 499/-.
  • FREE SHIPPING is provided for orders valued above INR 499/-.
  • COD is available for a maximum order value of up to INR 2999/-. For orders exceeding INR 2999/-, only prepaid orders are accepted.
  • We accept payments via Net Banking, Debit Card, Credit Card, UPI, Paytm, Cash on Delivery, and Pay on Delivery.
  • All prices (MRP or Discounted Rates) include GST.

 

DELIVERY:

EXPRESS DELIVERY:

  • Standard shipping for Express Delivery Tag Products is within 5-7 business days, with variations based on the shipping address and pin code.
  • You will receive a notification on your registered contact number and email once the order is shipped.

Exchange services are not available; we exclusively offer Replacement or Credit options for Cash-on-delivery (COD) and Pay-on-delivery (POD) orders.


STANDARD DELIVERY:

Our courier partners deliver from Monday to Saturday, excluding public holidays, with a delivery window from 10:00 AM to 6:00 PM.

Shipping durations differ based on the product, as indicated on respective product pages. Standard delivery typically takes 3-7 business days. If an order includes multiple products, the longest shipping time applies.

 

DELIVERY PROCEDURE & NOTIFICATIONS:

  • A notification will be sent to the registered contact number and email address upon the order being shipped from our warehouse.
  • Address changes are permitted if the order has not been shipped. Once the status is "Ready to Ship" with an AWB No, it will be processed at the provided address.
  • It is mandatory to include an email address in each order for effective communication.
  • Upon shipping, the customer will receive an SMS on their registered number and an email containing the order and tracking details.
  • The company is not responsible for delays caused by natural disasters or unforeseeable events.
  • We will aid in tracking parcels in case of issues arising from the delivery partner's side.
  • Refrain from disclosing any OTP to the delivery partner until your order has been successfully delivered to you at your given shipping address.

NOTE:  If a customer rejects three separate Cash-on-Delivery (COD) / Pay-on-Delivery (POD) orders, the system will automatically designate them for prepaid orders exclusively in the future.
For any further information on delivery or shipping details contact us at:
Email ID:  care@theshinydrops.com
Contact Us : +91 7011255079
Business Hours: Monday - Saturday 10:00AM – 6:00PM (IST)